We want you to be completely satisfied with your purchase from Maison Arandano. If for any reason you are not, we offer a return policy subject to the following conditions:
Return Window
We accept returns and exchanges within a 7-day window from the date your order was delivered. This policy is in place to ensure a timely process for all returns.
Return Fee
A nominal fee of ₹50 will be deducted from your total refund amount to cover the costs associated with return processing, handling, and restocking. This helps us maintain our commitment to quality and efficient service for all our customers. Please note that this fee applies to every return, regardless of the number of items being sent back from a single order. Orders above ₹1799 are subject to no charge
Condition of Item
To be eligible for a return, the item must be in its original, unworn, and unwashed condition. All original tags, labels, and packaging must be intact and attached to the product. We reserve the right to inspect all returned items and may refuse a return if the product shows any signs of wear, damage, or alteration. A nominal fee of ₹50 will be deducted from your total refund amount to cover the costs associated with return processing, handling, and restocking.
How to Initiate a Return
To begin the return process, simply contact our dedicated customer support team via email at returns@maisonarandano.com or by phone at [Your Phone Number]. Please have your order number ready, as this will help us assist you more efficiently. Our team will provide you with a return authorization and detailed instructions on how to send your item back to us.
Refund Process
Once we receive your returned item, our quality assurance team will inspect it to ensure it meets our return policy criteria. Upon approval, your refund will be processed promptly. The refund amount (minus the ₹50 return fee) will be credited back to your original payment method within 7-10 business days. You will receive an email notification once your refund has been issued.